Definition of accommodating person

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Interoperability among vendors remains an ongoing challenge in UC, but it has been mitigated, in part, by partnerships, common protocols and open APIs.

Unified communications and collaboration tools overlap significantly.

For example, a user may start communicating via email but then decide to escalate the interaction to real-time communication, transitioning the session to a voice call with one click and then to a video conference with another click without any disruption.

Unified communications does not represent a singular technology; rather, it describes an interconnected system of enterprise communication devices and applications that can be used in concert or successively.

Irwin Lazar of Nemertes Research predicts the 6 collaboration trends we will see this year, and then we expand on some of those in this exclusive e-guide.

Other types of UC technologies embed enterprise communication tools into business processes.

This concept, known as communications-enabled business processes has evolved into communications platform as a service (CPaa S) and the use of communications APIs.

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