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On the next screen look for the ‘More Settings’ button on bottom right.Under the Advanced tab look for the ‘Root folder path’ and change it to read INBOX (all caps).

Microsoft officially supports IMAP in Outlook but it’s always been a low priority.

And Microsoft’s response has been typical – almost complete silence.

You won’t find a Knowledge Base article detailing the problem, despite having been reported many, many times.

IMAP is a rival to their own Active Sync service which they would much prefer you use, because Microsoft makes money out of licensing that technology to other companies.

While IMAP was the main victim of this There are various fixes published on the web which were written before Microsoft quietly released the patch for the original patch.

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